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Under Philippine law and PAGCOR regulations, all players must be 21 years of age or older to participate in casino-style online gambling. koko7 strictly enforces this requirement. Age verification is a mandatory part of the KYC process, and any account found to belong to a person under 21 will be immediately suspended. If you are unsure whether you meet the age requirement, please do not register.

No. koko7 strictly enforces a one-account-per-player policy. Each player is allowed only one registered account. Creating multiple accounts — whether using different email addresses, mobile numbers, or payment methods — is a violation of our Terms & Conditions and may result in permanent account suspension and forfeiture of any balances. If you've lost access to your account, please contact our support team rather than creating a new one.

KYC (Know Your Customer) verification is required before you can make your first withdrawal. To complete it, log in to your koko7 account and navigate to the Verification section in your profile. You'll need to upload:

• A clear photo or scan of a valid government-issued ID (PhilSys, passport, UMID, driver's license, or SSS ID)
• A selfie holding your ID
• Proof of address (utility bill or bank statement dated within the last 3 months)

Verification is typically completed within 24–48 hours. You'll receive an email notification once your account is fully verified.

Some account details — like your registered name and date of birth — cannot be changed after KYC verification, as they are tied to your identity documents. For other details such as your contact number, email address, or home address, log in to your koko7 account and go to Account Settings. Changes to sensitive details may require additional verification. Contact our support team if you need assistance.

Go to the koko7 Login page and click "Forgot Password." Enter the email address associated with your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't see the email in your inbox, check your spam or junk folder. Once you've reset your password, make sure to choose something strong — at least 8 characters with a mix of letters, numbers, and symbols.

Your account may be temporarily locked after several consecutive failed login attempts — this is a security measure to protect your account. It may also be locked if our security team has flagged unusual activity, if your KYC documents are pending review, or if you have an outstanding issue that requires resolution. To unlock your account, contact our 24/7 support team via live chat and they'll guide you through the process.

Yes. koko7 supports two-factor authentication via SMS OTP (One-Time Password) sent to your registered mobile number. We strongly recommend enabling 2FA on your account for an extra layer of security. You can activate it in Account Settings under the Security tab. Every time you log in from a new device or browser, you'll be asked to enter the OTP sent to your phone.

koko7 supports the following deposit methods for Filipino players:

• GCash — the most popular and fastest option for most players
• PayMaya / Maya — instant processing
• Bank Transfer — BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card — Visa and Mastercard debit cards linked to a Philippine bank account

All transactions are processed in Philippine Peso (PHP / ₱). Please note that credit card deposits and cryptocurrency are not accepted on koko7.

GCash and Maya deposits are typically credited to your koko7 account instantly or within a few minutes. Bank transfers may take longer depending on your bank — usually within 1 business day for InstaPay-enabled banks, or up to 3 business days for standard transfers. If your deposit hasn't reflected after the expected timeframe, contact our support team with your transaction reference number.

Yes. The minimum deposit on koko7 is ₱100 for GCash and Maya. For bank transfers, the minimum is ₱500 due to processing fees. Maximum deposit limits vary by payment method and account verification level. Players who have completed full KYC verification enjoy higher deposit limits. Check the Cashier section of your account for the most up-to-date limits.

koko7 does not charge any fees on deposits. However, your payment provider (GCash, your bank, etc.) may apply their own transaction fees. We recommend checking with your payment provider before making a deposit. Any fees charged by third-party payment processors are outside koko7's control and are not refundable by us.

To withdraw from koko7, log in to your account and go to the Cashier section, then select Withdraw. Choose your preferred withdrawal method (GCash, Maya, or bank transfer), enter the amount, and confirm. You must complete KYC verification before your first withdrawal can be processed. Withdrawals are sent to the same payment method used for your most recent deposit, in line with anti-money laundering requirements.

Processing times depend on your chosen withdrawal method:

• GCash / Maya: Typically 1–3 hours after approval
• Bank Transfer (InstaPay): Usually within the same business day
• Bank Transfer (PESONet): 1–3 business days

All withdrawals go through a security review before being released. During peak periods or if additional verification is needed, processing may take slightly longer. You'll receive an email notification once your withdrawal has been approved and sent.

The minimum withdrawal amount on koko7 is ₱200 for GCash and Maya, and ₱500 for bank transfers. There is no maximum withdrawal limit for fully verified accounts, though very large withdrawals may be subject to additional security checks in compliance with AMLC (Anti-Money Laundering Council) regulations in the Philippines.

koko7 offers a welcome bonus for new Filipino players upon making their first qualifying deposit. The bonus amount and terms are updated regularly — visit the koko7 Casino page for the latest offer. All bonuses are subject to wagering requirements, which means you need to wager the bonus amount a specified number of times before you can withdraw any winnings derived from it. Always read the full bonus terms before claiming.

A wagering requirement (also called a playthrough requirement) is the number of times you must wager a bonus amount before you can withdraw winnings from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place bets totalling ₱10,000 before the bonus converts to withdrawable cash. Different games contribute differently to wagering — slots typically contribute 100%, while live casino games may contribute less. Check the specific bonus terms for full details.

Yes, in most cases you can forfeit an active bonus through your account's Bonus section. However, forfeiting a bonus will also remove any winnings generated from that bonus. Once a bonus has been fully wagered and converted to real money, it cannot be reversed. If you're unsure whether to claim a bonus, we recommend reading the full terms first or contacting our support team for clarification.

Yes. koko7 regularly runs promotions for existing players, including reload bonuses, cashback offers, free spins on new slot releases, and special event promotions tied to Filipino holidays and major sporting events like PBA playoffs, NBA Finals, and boxing matches. Check the Promotions section of your koko7 account regularly, or opt in to email and SMS notifications to stay updated on the latest offers.

koko7 offers a wide range of games for Filipino players, including:

• Live Casino — Live roulette, baccarat, blackjack, and game shows with real dealers
• Online Slots — Hundreds of titles from leading providers, including jackpot slots
• Bingo — Online bingo rooms with multiple variants
• Zuma Dragon — A fan-favourite arcade-style game popular with Filipino players
• New Games — Fresh releases added regularly to keep things exciting

The full game library is accessible after logging in to your koko7 account.

Yes. koko7 is fully optimised for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser — no app download required. Simply visit koko7 on your phone's browser, log in, and start playing. For the best experience, we recommend using a stable Wi-Fi or LTE connection, especially for live casino games which require a consistent stream.

Yes. All games on koko7 use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are audited by independent testing laboratories. Live casino games are streamed in real time from professional studios with trained dealers, ensuring full transparency. The RTP (Return to Player) percentage for each slot game is displayed in the game's information panel.

koko7 provides a full suite of responsible gaming tools available in your account settings:

• Deposit Limits — Set daily, weekly, or monthly caps on how much you can deposit
• Loss Limits — Cap the total amount you can lose in a given period
• Session Time Limits — Get notified or automatically logged out after a set play duration
• Cool-Off / Time-Out — Temporarily suspend your account for 24 hours, 7 days, or 30 days
• Self-Exclusion — Block your account for 6 months, 1 year, 5 years, or permanently

For more details, visit our Responsible Gaming page.

To self-exclude, log in to your koko7 account and go to Account Settings, then select Responsible Gaming. Choose the Self-Exclusion option and select your preferred exclusion period — from 6 months up to permanent exclusion. Once confirmed, your account will be immediately blocked and you will not be able to log in, deposit, or play for the duration of the exclusion. You can also request self-exclusion directly through our 24/7 live chat support team. Gambling is addictive. Know when to stop.

If you or someone you know is struggling with problem gambling, help is available:

• PAGCOR Player Protection — Contact PAGCOR at [email protected] for guidance on self-exclusion across all licensed operators
• National Center for Mental Health (NCMH) — Crisis hotline: 1553 (available 24/7)
• koko7 Support — Our team is available 24/7 via live chat to help you activate any responsible gaming tool

You can also read more on our dedicated Responsible Gaming page. Remember: gambling is addictive. Know when to stop.

koko7 takes underage gambling extremely seriously. All new accounts are required to complete KYC verification, which includes submitting a valid government-issued ID to confirm that the player is 21 years of age or older. Accounts that cannot verify their age will not be permitted to deposit or play. If you suspect that a minor is using the koko7 platform, please report it to our support team immediately. We will investigate and act swiftly on every report.